Urgent Service Update for patients - November 2026

Urgent Service Update for patients: voicemail and email disruption today – 4.30pm, Friday 13 November 2026

Microsoft has put a fix in place and our services are returning to normal. We now have access to our voicemails and are working through any messages received today.

Microsoft continues to monitor the situation while services fully recover.

Thank you for your patience and understanding.

Urgent Service Update for patients: voicemail and email disruption today – 12pm, Friday 13 November 2026

Due to a global problem with Microsoft systems, we are experiencing disruption to our voicemail and email service at St Oswald’s Hospice. Please don’t rely on leaving us a voice message or sending an email for urgent concerns.

We can still receive phone calls – but please don’t leave a voicemail as we cannot access these. If you have left us a voicemail this morning, please call back today or next week to speak to someone.

Phone lines may be busy – please keep calling if you need to speak to someone today.

If you have an urgent health issue, please contact your GP rather than leaving us a voicemail.

Please note: Our Day Services (including Focus on Living Centre and Lymphoedema) and Bereavement phone lines are not staffed after 5pm on Friday until 8.30am on Monday.

All our services continue as normal and appointments are going ahead as planned.

We are still seeing patients, and our appointment system is working. Please attend if you have an appointment today or next week.

We will update you via our website and social media when the problem is confirmed as resolved by Microsoft.

We apologise for any inconvenience and thank you for your understanding.