Our shops and donations - updated 22/9/20

Reopened stores

After lots of planning and preparation, we have installed new safety measures and are excited to have reopened the doors to 18 of our shops:

Gateshead
Open 10am – 4pm, Monday to Saturday - 31 Jackson Street, Gateshead, NE8 1EE, 0191 478 7261

Gosforth
Open 10am – 4pm, Monday to Saturday - 181-183 High Street, Gosforth, Newcastle-upon-Tyne, NE3 1HE, 0191 284 7298

Gosforth Book Shop

Open 10am – 2pm, Monday to Saturday - 161-163 High Street, Gosforth, Newcastle-upon-Tyne, NE3 1HE, 0191 284 7298

Jesmond
Open 9am – 4pm, Monday to Saturday - 5 Hazlewood Avenue, Jesmond, Newcastle-upon-Tyne, NE2 3HU, 0191 281 3773

Kingston Park
Open 10am – 4pm, Monday to Saturday - Unit 5D, Airport Industrial Estate, Kingston Park, Newcastle-upon-Tyne, NE3 2EF, 0191 286 8040

North Shields
Open 10am – 4pm, Monday to Saturday - 49 Bedford Street, North Shields, Tyne and Wear, NE29 0SZ, 0191 258 3763

Shiremoor
Open 10am – 4pm, Monday to Saturday - Unit 1B, Northumberland Park, Earsdon Road, Shiremoor, Tyne and Wear, NE27 0SJ, 0191 270 1951

West Denton
Open 10am – 4pm, Monday to Saturday - Unit 3 Denton Park Shopping Centre, West Denton Way, Newcastle-upon-Tyne, NE5 2QZ, 0191 267 9564.

Blaydon
Open 10am – 4pm, Monday to Saturday - 28 The Precinct, Wesley Court, Blaydon-on-Tyne, NE21 5BT, 0191 499 0663

Morpeth
Open 10am – 4pm, Monday to Friday only - 24 Bridge Street, Morpeth, Newcastle-upon-Tyne, NE61 1PE, 01670 517 916

Whitley Bay Bookshop
Open 10am – 4pm, Monday to Saturday - 37-39 Park View, Park View, Whitley Bay, Tyne and Wear, NE26 2TP, 0191 251 3528.

Main Byker shop
Open 10am – 4pm, Monday to Saturday - 42 Shields Road, Byker, Newcastle-upon-Tyne, NE6 1DR, 0191 228 9977.

Byker furniture shop
Open 10am – 4pm, Monday to Saturday - 175/181 Shields Road, Byker, Newcastle-upon-Tyne, NE6 1DP, 0191 276 3455.

Byker Kids
Open 10am – 4pm, Monday to Saturday - 175/181 Shields Road, Byker, Newcastle-upon-Tyne, NE6 1DP, 0191 228 9668.

Forest Hall
Open 10am – 4pm, Monday to Saturday - 8 Station Road North, Forest Hall, NE12 9AN, 0191 266 1946

Whitley Bay
Open 10am – 4pm, Monday to Saturday - 72-76 Park View, Whitley Bay, Tyne and Wear, NE26 2TH, 0191 253 1870

Whickham
Open 10am – 4pm, Monday to Saturday - 2 St. Mary's Green, Whickham, NE16 4DN, 0191 4887607

Low Fell
Open 10am – 4pm, Monday to Saturday -  530 Durham Road, Low Fell, NE9 6HU, 0191 4914263

Cramlington
Open 10am – 4pm, Monday to Saturday - Unit 1A, Brockwell Centre, Cramlington, NE23 1XZ, 01670 733492

Face coverings

New government guidance has come into force from today (Friday 24th July) meaning that it is now mandatory for customers to wear face coverings in all of our shops. We’re working hard to keep everyone safe and make your shopping experience as normal and enjoyable as possible, so please bring a face covering with you and sanitise your hands on entry and let’s help to protect each other. Thank you for your support.

Abuse in our shops

During these challenging times for us all, we understand that some people may feel frustrated with some of the safety measures and guidance we’ve had to put in place to be able to re-open our shops and accept donations. We’re currently experiencing a high volume of abusive behaviour towards our staff, volunteers and other customers. St Oswald’s Hospice has a zero tolerance towards this abusive behaviour. If anyone is engaging in abusive behaviour towards our workforce and other customers, we reserve the right to firstly ask you to stop and you may also be asked to leave our premises. Thank you for your cooperation during these difficult times.

Donations

For your safety we have made some changes to the way we accept donations. We ask that you please ring individual shops before bringing any items to check we are able to accept them. Whilst you can still donate to any of these shops our preferred donation point is Kingston Park. Please contact us on the following telephone numbers prior to setting off:

Forest Hall 0191 266 1946
Gateshead 0191 478 7261
Gosforth 0191 284 7298
Jesmond 0191 281 3773
Kingston Park 0191 286 8040
Morpeth 01670 517 916
North Shields 0191 258 3763
Shiremoor 0191 270 1951

We are currently having to hold all donations for 48 hours as we have limited space available, this is to ensure customer, volunteer and staff safety.

Our onsite donation point also remains closed at the moment. Our patients are amongst the most vulnerable, so please don’t bring any donations on site.

What items are we looking for?

We are looking for all types of clothing, including bags and jewellery, small electrical items and TV’s gym equipment and homeware, gifts and accessories. If you are unsure please speak to a member of our team when you call the shop who will be happy to advise you.

Collection line

We’re delighted to be resuming our Collection Line service from today (Friday 24 July). Please be aware that due to health and safety guidelines and staffing numbers, we will only be bringing you a reduced service for the time being.

At present, we are only collecting items of furniture and electrical items. To make an enquiry and book a collection, please contact our Collection Line team on 0191 246 8123.  Please leave a message with your name and contact information so a team member can get back to you, due to the reduced staffing levels this may take a day or two.

We appreciate your patience and cooperation during this time and we look forward to increasing the service when we’re able to. Thank you.

House clearances

St Oswald's Hospice offers a professional full house clearance service to anyone who needs it. Our prices for a full house clearance typically start from £250. For more information and to obtain a quotation please contact 0191 246 9123 or email supportercare@stoswaldsuk.org