Refund policy

Electronic Card Payment Refunds policy

The work of the Retail, Fundraising and Communications and Marketing teams at St Oswald’s Hospice will be Legal, Open, Honest and Respectful, and will aim to adhere to best practise as formalised by the Fundraising Regulator’s Code of Fundraising Practise and guidance from the likes of the Charity Retail Association.

Online retail cancellation and returns policy

You may cancel your order (or any part of it) and return your Products for any reason before dispatch (where applicable) or within 30 days after the date of purchase for online orders.