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Being accountable

How we are regulated

St Oswald's is committed to providing excellence in palliative care and being an open and transparent organisation.

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Providing a quality service

Following our last unannounced Care Quality Commission visit, we were compliant in all five outcomes this year.

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How to give feedback

We are committed to providing quality services and are constantly seeking ways to improve the care offered to you, your family, carers and friends.

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You said, we did

We have listened to your feedback and introduced improvements that will have a positive impact on patient and family care.

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Equality and diversity

We are committed to ensuring that everyone who engages with the Hospice is treated with dignity, fairness and respect.

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Access to records

Under the Data Protection Act 1998, you have a legal right to apply for access to health information or other personal data held about you.

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Privacy Policy

St Oswald’s Hospice aim to be as transparent as we can about how and why we communicate with you and how we will use your personal information.  

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Our Board of Trustees

St Oswald's is governed by its Board of Trustees. Members are appointed for a four year term and undertake the role of Trustee on a voluntary basis.  Trustees are recruited from a range of professions and bring with them a blend of experience and expertise in their field, as well as an external perspective.

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Our Hospice Management Team

Our Hospice Management Team oversee the day-to-day running of St Oswald's. The team is made up of our Chief Executive and Directors. They meet regularly to discuss and decide on strategic issues.

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Vulnerable person policy

St Oswald’s is compassionate towards its supporters and will never exploit vulnerability. Read our vulnerable person policy.

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