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You said, we did

Feedback Response

We have listened to your feedback and introduced improvements that will have a positive impact on patient and family care. Here's a selection of what "you said" and "we did" over the last twelve months.

If you would like to make a suggestion or give us feedback please complete our feedback form or contact us directly at patientfeedback@stoswaldsuk.org

Lymphodema Services

You said... As a GP, the lymphoedema service referral process was excellent.

We did... We passed on your feedback to our Lymphoedema Team. Thank you!

Appointment Letters

You said... It would be useful to have postcodes on appointment letters, especially when appointments are at outreach clinics.

We did... We now include full addresses including postcodes on all appointment letters.

Re-Styled Painting Workshops

You said... The painting workshop that was run by members of the Re-styled online shop team was really enjoyable.

We did... We have arranged more courses for more people to enjoy! Email our Re-styled team for details of upcoming courses.

Patient Beds

You said... All Hospice staff are professional, kind and caring. I’d like to see more beds open at the Hospice so that more patients and families can benefit from adult inpatient care at St Oswald’s.

We did... As part of our Vision 2025 10 year strategy, we have plans to open all our 19 adult inpatient beds (currently 15 are open) so that more families can benefit from our care.

Outpatient Suite

You said... It would be nice to have a distraction in the Outpatient Suite waiting area while waiting for an appointment.

We did... We have installed a TV with a rolling presentation in the waiting area, which includes details about our services and other relevant information for patients.

Kitchen Menu

You said... I’d like to see more specific advertising on the onsite kitchen menu, such as ‘spicy soup’ when it is more than moderately spicy.

We did... Our catering team have provided more specific food labelling, including for soups!