You Said, We Did

Feedback Response

We have listened to your feedback and introduced improvements that will have a positive impact on patient and family care. Here’s a selection of what “you said” and “we did” over the last twelve months.

If you would like to make a suggestion or give us feedback please complete our feedback form or contact us directly at


Promoting self-care

You said…Thank you for the information, exercise guidance and compression sleeves, it’s helped me to feel more confident about managing my lymphoedema.

We did…We passed your feedback on to our Lymphoedema Team who are always looking at new ways to motivate and support patients to self-care.


Video myth busting

You said… I was frightened about what a hospice would be like but then I watched your video about your day services.  After watching I was no longer fearful and now that I’m coming to St Oswald’s, I’m really happy that I made the right choice.

We did… Our Communications and Marketing Team is creating more engaging content online, particularly videos that dispel myths and break down barriers to our services.


Healthcare professional event

You said…The event I attended to launch your new Transitions Service for Young Adults was really useful and it was interesting to hear about the new service. Having access to the event presentations will help me take the learnings back to my team.

We did… As part of the service, we will be providing educational opportunities for healthcare professionals, so watch this space!


Accommodating stay requests

You said… I cannot thank you enough for arranging a change of stay so that our relatives who live away could care for our children whilst you cared for our other child at the hospice. This has enabled me and my wife to have our first short break away.

We did… We passed your feedback on to our Children and Young Adults team, thank you! Our administrators go above and beyond to accommodate stays that are convenient to families.