Christmas Tree-cycle

We’ll be out and about collecting Christmas trees throughout January. Your collection window will depend on whether you choose to keep your tree until Twelfth Night.

If you select ‘No’ to a Twelfth Night collection and opt for a general collection slot

Your tree will be collected anytime between Monday 4th January and Saturday 23rd January. Please make sure it’s ready for collection and left in the location you specified on your booking form.

If you select ‘Yes’ to a Twelfth Night collection

Your tree will be collected anytime after Twelfth Night (Wednesday 6th January) and up until Saturday 23rd January.

If your tree hasn’t been collected by the end of Saturday 23rd January, please get in touch at trees@stoswaldsuk.org.

Unfortunately not. We keep our orders open for as long as possible to ensure we raise as much money for St Oswald’s Hospice. Our orders don’t all come through at the same time, so sometimes vans will be in the same area multiple times and we can’t provide specific date or time slots as there are many factors we need to consider when organising van routes.

If you selected to have your tree collected after Twelfth Night your tree will not be collected earlier than if you opt for our general collection dates.

Ensure your tree is stripped of all decorations and any pots they stand in and placed in the location you specified on your collection form.

No, leave all branches in tact and make sure you haven’t pulled branches off the tree. This is for recycling purposes.

Your tree should be no bigger than 8ft.

Yes. All baubles, tinsels and decorations need to be taken off your tree pre-collection and removed from any pots they stand in.

Whilst all efforts will be made to collect your tree, safety of our staff and volunteers is paramount and in extreme and rare circumstances we would either have to re-arrange or cancel your collection. Any new collection may fall after Saturday 23rd January and a full refund would be given if a cancellation was necessary.

Yes. If you need your tree collecting after Twelfth Night (Wednesday 6th January) you can specify this on your booking form.

If you selected to have your tree collected after Twelfth Night it will not be collected earlier than if you opt for our general collection dates (Monday 4th January to Saturday 23rd January).

Yes. We no longer offer collections in the NE17, NE18 and NE64 postcode areas. Due to low demand in these locations over recent years, we’ve reduced our collection area to make the best use of our van resources and reduce travel time.

If you’d like to discuss this further, please email trees@stoswaldsuk.org.

We take all collected trees to local recycling centres. From here they are then turned into mulch/chippings which will be used for landscaping and play parks.

Last year, some of the chippings were used onsite at the Hospice in our Children and Young Adults memory garden.

Yes! For the past few years, our collection slots have been fully booked within the first few days of January. We recommend booking your collection as soon as possible to secure your slot for 2027.

If you’re experiencing issues with booking your tree collection, try and clear your web browser cache. This will help load the latest updates to the website and ensure the web page runs smoothly.

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If you’re still having issues, please contact our team at trees@stoswaldsuk.org and a member of the team will be in touch with you.

Please email trees@stoswaldsuk.org and a member of the team will get back to you.