Meet the volunteers making a difference at St Oswald’s Hospice

Here at St Oswald’s Hospice we have an extraordinary team of 894 volunteers, aged 14 to 91, who generously give their time to ensure patients and their families can focus on what matters most – spending quality time together.

Susan Freeman, Head of Volunteering, explains that giving just an hour here and there can make a real difference – not only to the Hospice, but to volunteers themselves. She said:

“At St Oswald’s Hospice, so many people begin their journey by simply offering a little bit of themselves, an afternoon, a willingness to help, a moment of kindness. Along the way, volunteers often discover strengths, passions, and purpose they didn’t realise were waiting for them.

“We’ve got 78 different voluntary roles available, from volunteering in the kitchen, gardens and charity shops to supporting teams on the wards and at reception, the Hospice offers opportunities suited to everyone’s experiences, skillsets and interests. Volunteering with us allows people to develop new skills, a newfound confidence and sometimes a future career.”

Hear from three of our volunteers who donate their time to make a real difference.

Retail Volunteer, Tom

17-year-old Tom is one of 600 retail volunteers who generously give their time to support our 25 charity shops.

Tom began volunteering at the Forest Hall shop when he was just 15 and, two years on, still loves spending time in the store, volunteering twice a week alongside his college course.

Retail Volunteer - Tom

Tom said:

“I was in High School and I was just looking for something to do outside of school hours. I wanted to make a difference in my community, and I was interested in joining the retail industry. So, I felt as though volunteering in a charity shop could help me.

“I really enjoy the shop community. A typical day for me would be spent on the till serving customers. Sometimes I’m in the back sorting stock or I’m making teas and coffees for the team.”

Not only has Tom gained a sense of community and comradery at the shop, but also a newfound confidence.

He said:

“I feel like when I started, I was a shy person but now I’m more confident. I’ve learnt teamwork, cash handling, working on the till, sorting, steaming and tagging. Which is all positive and I can use in my future.”

 

Lymphoedema Volunteer, Greg

Greg, 22, volunteers with our Lymphoedema Service and hopes to study medicine at university later this year. Keen to gain real-world healthcare experience, he joined the team to learn more about palliative care and patient support.

 

Lymphoedema Volunteer - Greg

Greg explained:

“I chose to volunteer with St Oswald’s Hospice Lymphoedema Service because I wanted to gain hands-on experience in healthcare and learn more about palliative care.

“What really stood out to me was how warm and welcoming the Lymphoedema Service feels. There’s such a positive and supportive atmosphere between staff, volunteers and patients – which makes a huge difference.

“Volunteering has been extremely rewarding. The team are always there to guide and support you, and it’s amazing to feel part of something that offers meaningful, ongoing support to people living with a long-term condition. I’d definitely encourage anyone thinking about volunteering to give it a go – you learn so much and gain experiences that stay with you.”

Volunteer Gardener, Liz

Liz, volunteers as a gardener, helping to create calm, welcoming outdoor spaces where patients, families and staff can find comfort and moments of peace. She has been part of the volunteer gardening team for over six years, working alongside her husband, Derek, to support people at the Hospice during some of the most difficult times of their lives.

 

Gardening Volunteers - Liz and Derek

Liz said:

“After I retired, I wanted to volunteer somewhere that really mattered, and becoming a gardener at St Oswald’s Hospice felt like the obvious choice. I’ve always loved gardening and admired the care the Hospice provides, so being able to use my skills here is incredibly fulfilling.

“It’s so rewarding to see patients, families and staff enjoying the space – whether that’s admiring the colourful borders, watching the fish in the pond, or simply finding a calm, comforting place to sit. The gardens offer people a moment of peace at what can be a very difficult time and knowing we’ve helped create that environment means a great deal to us.“

If you’re thinking about volunteering, I’d absolutely encourage you to go for it – you don’t need to know everything, you’ll be supported by a fantastic team, and the difference you can make is genuinely appreciated.”

If you’re inspired by the stories of Tom, Greg and Liz, find out more about volunteering at St Oswald’s Hospice and how you could make a difference.

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