Retail Support Manager - 37.5 hours per week

Organisation: St Oswald's Hospice

Salary: £23,096-£25,367 per annum

Job Type: Full time - 37.5 hours per week (Hours to be worked between Monday to Saturday)

Reference: Retail Support Manager - 37.5 hours per week

A very generous holiday allowance and unlike many other retailers, you won’t have to work over the Christmas/New Year period, Easter or Bank Holidays.

Calling all Retail Superstars!

Do you thrive in a fast-paced environment? Are you passionate about making a difference? Do you love variety and working with a team?

Then you might be the perfect fit for our Retail Support Manager position!

We’re looking for an enthusiastic and adaptable individual to join our team and provide essential support across our network of charity shops. You’ll be a key player in ensuring our shops run smoothly, providing cover for our amazing shop managers and helping out at retail fundraising events.

This is not a typical 9-to-5 role!  You’ll be a mobile superstar, travelling between our shops in the North East and supporting our teams wherever they need you. We need someone who loves a challenge, enjoys working independently, and isn’t afraid to jump in and help out.

Meet Team Lead Jo, and find out more about the role here.

Here’s what you’ll be doing:

  • Providing on-the-ground support to our shop managers and teams, covering shifts when needed.
  • Helping with stock management, visual merchandising, and customer service.
  • Supporting our retail fundraising events, from setup to packing up.
  • Working with our retail teams to ensure consistent high standards across all our shops.
  • Maintaining a positive and supportive work environment in line with St Oswald’s values.

We’re looking for someone who:

  • Has a full UK driving licence with access to a car for work purposes
  • Is a confident and engaging communicator with excellent customer service skills.
  • Is adaptable and able to work independently.
  • Has a passion for our charity’s mission.
  • Is comfortable traveling and working across multiple locations.

This role is physical, demanding and very rewarding as our shop teams are the link between the Hospice and our supporters and local community.

Next steps…

If this all sounds like you, then apply today. We’d absolutely LOVE to hear from you.

It’s easy to apply, just fill out our online application form and become one step closer to joining our team.

If you would like to download a detailed job description and person specification, please click here.

This role is subject to an enhanced Disclosure and Barring Service check (DBS).

You must have existing right to work in the UK for this role.

Watch ‘Our Story’ here to find out more about St Oswald’s Hospice.

Want to check out the benefits of working for St Oswald’s Hospice? Watch our short video or download a PDF here.

Want to find out more about why working in a Hospice could be the best job you’ve ever had?

Hospice UK have put together this short video which highlights many benefits of working in a Hospice by sharing the views of hospice professionals and what working in a hospice means to them. This video has been filmed with clinical care team members but we think it gives you a great idea what it’s like to work in a hospice in a non-clinical role too!

This vacancy has no closing date, applications will be reviewed as and when received, we reserve the right to close this vacancy at any time if a suitable candidate is found.


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Disability Confident Leader

St Oswald’s Hospice is committed to equity and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.

We are a Disability Confident Leader and will offer interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

Please note in situations where we experience high-volume, seasonal and high-peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website.