0191 285 0063

You said, we did

We have listened to your feedback and introduced improvements that will have a positive impact on patient and family care.  Here’s a selection of what ‘you said’ and ‘we’ve done’ over the last twelve months.

Speechbubble Icon
If you’d like to make a suggestion or give us feedback please complete our feedback form or contact us direct at:

Envelope Mini Icon Blue  patientfeedback@stoswaldsuk.org

Thank you


    You said...The Auxiliary Nursing Study Day was really useful, interesting and informative.

    We did...We're booking more events to get out and about to educate health care professionals in the North East. If you would like us to visit your organisation to talk about any of our services or care, please contact us.

    You said...The Kingston Park retail team are very helpful and a joy to deal with.

    We did...We passed on your message to Shop Manager Kenny and his team of volunteers at our Kingston Park Warehouse. Thank you! 

    You said...I'd like up-to-date information for lymphoedema patients on Facebook.

    We did...We post each issue of our patient newsletter Lymph Notes on Facebook and we created a Facebook tab on our page where users can access a library of back issues. We also post latest news and service developments as well as patient quotes about the service.

    You said...We'd like to see more vacancies advertised on social media.

    We did...We promote all our paid and unpaid vacancies via Twitter as they become available, and on Facebook on a scheduled basis. We also use #VolunteerHour (Wednesdays 3-4pm) on Twitter to reach potential volunteers.

    You said...The speed bumps in the Outpatient and Children’s Car park are very high and uncomfortable when passing over them.

    We did...We reduced the gradient of the speed bump so that it was more comfortable for our patients when driving over them.

    You said...When meals are being served on the inpatient ward they are occasionaly cold by the time they make it around the entire Ward.

    We did...We purchased a new hot catering trolley for serving meals.  This ensures that food is kept warm for patients.  However, the trolley also reduces handling and ensures that portion control is maintained as all food is plated up in the kitchen, thus reducing the time that lunches are given out.  Additionally, both hot and cold food can be delivered by the one trolley.  This has proved so successful, that an additional trolley is currently on order for Day Hospice.

    You said...It would be easier to make my next lymphoedema appointment before I leave the Hospice, rather than over the phone later.

    We did...We have increased administrative staff provision on the Outpatients Reception to enable patients to make appointments before they leave.