Communications and Marketing Officer (Retail) - 30 - 37.5 hours per week

Organisation: St Oswald's Hospice

Location: Newcastle Upon Tyne

Salary: £21,358 - £22,965 actual salary per annum 30 hours / £26,698 - £28,707 actual salary per annum full time

Job Type: 30 - 37.5 hours per week

Closing Date: 2023-03-26 23:59:59

Reference: Communications and Marketing Officer (Retail) - 30 - 37.5 hours per week

  • Are you a natural marketer who is buzzing with ideas?
  • Can you whip up a creative communications plan that will get our retail messages seen and heard?
  • Could you be the newest addition to our growing Communications and Marketing team?

“Busy. Brilliant. The Best.”

That’s how people have described our team.

And now, we’re looking for an amazing marketer who can promote St Oswald’s Hospice Retail and its associated campaigns – with the ultimate objective of bringing in vital income to support St Oswald’s Hospice charity.

We have 24 charity shops, including some you may not expect (like Bridal and Posh Frocks by St Oswald’s, Boutique by St Oswald’s, book and furniture stores), plus a growing online presence including eBay, and some great income generating campaigns like our annual Tree-Cycle Scheme and House Clearances.

You’ll work across two teams (the role sits in our Communications and Marketing team, but you’ll work daily with Retail colleagues) – so building relationships and confident communications are key to success in this role.  Your retail colleagues will come to you for ideas and you’ll take the lead in planning and delivering their relevant communications.

This could be the perfect role for you if you love marketing and have an interest (or experience) in retail and sustainable shopping – and more importantly, you want your work to make a real difference for people like our patients and their families.

As our Retail Communications and Marketing Officer, your days will be filled with seeking out stories, creating content for a range of audiences and ensuring people know about St Oswald’s Hospice Retail and our campaigns.

You’re a real wordsmith and will love building campaign messages, writing case studies, press releases and generally communicating all our retail news to internal and external audiences. You’ll enjoy writing for a variety of on and offline channels, (intranet, newsletters, emails, posters, leaflets, social media channels, website and media).


Great! We’d love to hear from you if you’re…

✔ Empathetic and caring – with great communication and relationship building skills

✔ An experienced communications/marketing/copywriting pro – with a portfolio of at least two years’ relevant work you’d proudly talk to us about

✔ An enthusiastic ‘doer’ – you thrive in the buzz of a busy and varied environment and can ‘keep calm and carry on’ when deadlines are tight

Many people are unsure about working in a hospice – but behind our doors you’ll find much joy, laughter and happiness (along with inevitably a few tears). You’ll also find a warm, welcoming and supportive work environment – within an organisation and team of people who really care about you. We have great benefits and access to a wide range of education and development opportunities.

Watch ‘Our Story’ here to find out more.

If you’d like to get a feel for the place, we’d love you to come for a look around.

Please apply via our application form at the bottom of this page (please note we do not accept cover letters and CVs).

If after reading the job description, you’d like to ask any questions or arrange a visit, please contact Louise Heaps, Communications and Marketing Manager on 01912850063 or

If you would like to download a detailed job description and person specification, please click here.

Want to find out more about why working in a Hospice could be the best job you’ve ever had?

Hospice UK have put together this short video which highlights many benefits of working in a Hospice by sharing the views of hospice professionals and what working in a hospice means to them. This video has been filmed with clinical care team members but we think it gives you a great idea what it’s like to work in a hospice in a non-clinical role too!

This role is subject to an enhanced Disclosure and Barring Service check (DBS).

As a responsible healthcare organisation we must do our utmost to ensure the wellbeing and safety of our patients, staff and volunteers. Therefore, in line with government guidance, we actively encourage vaccination as the most important defence against the virus.  Following interview, successful candidates will be asked to declare their Covid-19 vaccination status.

You must have existing right to work in the UK for this role.

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications.

Apply now using the application form below.

Closing Date: Sunday 26th March 2023

Interview date: Wednesday 5th or Thursday 6th April 2023

Please note if you are invited for interview, we’ll send you some interview questions so you can prepare answers in advance. We’ll also send you a creative pre-interview task to present to us which will focus on your writing skills.

Apply for this job

Disability Confident Employer

St Oswald’s is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.

We are a Disability Confident Employer and will offer interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

Please note in situations where we experience high-volume, seasonal and high-peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website.

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