0191 285 0063

How to feedback

We are committed to providing quality services and are constantly seeking ways to improve the care offered to you, your family, carers and friends.  Any suggestions or comments as to how we could improve our services are very welcome.

We collect feedback about experiences through surveys, focus groups, verbal feedback, a feedback box scheme and more.  This is to make sure we are providing relevant and quality services for you.

Responses are collated centrally, analysed and action taken where necessary.  We publicise follow up actions on our
you said, we did’ web page and on noticeboards around the Hospice. 

If you would like to submit your thoughts or suggestions on any aspect of our work, please fill in our contact form, specifying 'Feedback' in the drop-down menu.  You can also email patientfeedback@stoswaldsuk.org


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Concerns or complaints

If you have any cause for concern or complaint, please don’t hesitate to get in touch.

Our 'Have your say' leaflet details how to get in contact with us, so we can take your matter forward.

Download Have Your Say Leaflet